Learnings From 4,400 Early-Stage Companies
We reviewed 4,400 early-stage companies to see how CX tactics/strategies at high-growth companies differed from slower growth startups. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Founders and CX leaders will walk away with tactical steps to implement into their CX immediately.
Adam O’Donnell runs Startup Partnerships for North America at Zendesk. Previously he worked as an investment associate at a Silicon Valley VC (investors in Airbnb, Amplitude, etc.), where we reviewed 2000+ high-growth startups. Before investing, Adam founded 2x B2B SaaS companies (1 exit, 1 failed). Adam lives in San Francisco, and in his free time, runs a podcast called TheTop.VC, where he interviewed VCs from Sequoia, Emergence, 500 Startups, Techstars, and more.