Customer Development

What do customers really think about your business or idea? This round table with David Chan and Ben Ravilious will help you ask the right questions and avoid lip service when seeking feedback.

Many first-time entrepreneurs ask prospective customers bad questions like “What do you think of my idea?” or “How much would you pay for it?”. Others hide behind surveys and questionnaires which often give the answers you want to hear whilst preventing genuine feedback.

This session is all about how to ask the sort of questions that give you real actionable data. Ideal for early stage startups or those who want to understand their existing customers better.

David Chan is a serial tech founder and also Entrepreneur in Residence at CyLon. He founded his first tech startup while still an undergraduate at Imperial College and has co-founded/worked in multiple startups in the UK and Silicon Valley doing CRM, eCommerce and cyber security. David has a wealth of experience in business, software development, and startup environments.

Ben Ravilious is a co-founder of audience polling startup ParticiPoll as well as a co-director of web and app development agency Ultimateweb which specialises in working with early stage startups.

The event is finished.


Jan 27 2021


16:00 - 17:30






Leicester Startups